Roles and Responsibilities
- Analyze, design, develop, test, and implement Zoho One applications
- Develop custom APIs, methods, and functions as a software developer
- Understand the business process flow and requirements of the team members to implement and customize various elements and objects in Zoho
- Effectively utilize Zoho modules features to automate various business processes
- Design, develop, and maintain custom Zoho functions and workflows; ensuring efficiency
- Integrate Zoho applications with other Zoho applications
- Review, proofread, and format all correspondence to ensure accuracy and completeness
- On-board and train users in data entry, data security procedures, reporting requirements, and develop and update training materials and resources
- Assist users in day-to-day questions or technical concerns
- Work with the Zoho support team to resolve any reported issues. Track issues and provide periodic updates
- Create custom tools and scripts to automate the manual business processes, within or outside of Zoho
- Maintain daily, weekly and monthly reports
Requirements
Desired Candidate Profile
- Custom Zoho development using Zoho Creator (Minimum 1 year experience)
- Development and implementation of Zoho Books, Zoho Inventory, Zoho CRM, Zoho Projects , Zoho Desk, Zoho People , Zoho Recruit and Creator, SalesIQ, preferable Zoho One platform (Minimum 1 year experience)
- Exceptional problem solving, organizational, and prioritization skills
- Ability to work independently and as a member of a team, including coordinating with all levels of management and staff
- Ability to plan and manage multiple tasks and projects with minimal supervision
- Ability to maintain focus over an extended period
- Capable of troubleshooting - find answers and solutions and utilize resources when needed
- Detail-oriented and thorough in completing tasks
- Understands the importance of safeguarding all critical data, information, and communication.
1.- Implementation, Administration and Configuration of Zoho One Ecosystem Applications.
2.- Support and Training to Users of the Zoho One Ecosystem.
3.- IT Support Level 1 to User PCs in relation to their use with Zoho, Emails, Domains, etc.
4.- Documentation of the evidence of Support and Digitization evidence documentation.
5.- Functionality tests and Quality Assurance in Developments.
6.- You will be in touch with clients so we require a high Customer Service level. You will assist our clients through chat, calls, meetings, or email with clients.
7.- Truly interested in Zoho and understanding how it can be implemented and used to improve business processes.
Requirements*
- Proven experience providing Technical Support in Zoho Ecosystem Applic