About the Role
Urbanblocks Realty runs on Zoho One across HR, CRM, Sales, Accounts, and Marketing. Core setup is largely complete — this role is not a ground-up implementation. We need a hands-on Zoho specialist to fine-tune configurations to match how our teams actually work, close gaps in current workflows, train our staff to use the applications properly, and advise us on where we're under-using or misusing the suite.
Key Responsibilities
- Audit current Zoho One configuration across modules in active use and flag misconfigurations or gaps against business requirements
- Customize workflows, automation rules, blueprints, custom fields, and layouts in CRM and People to match Urbanblocks' actual sales pipeline, HR processes, and approval chains
- Set up/refine Deluge scripts for custom automations as needed
- Configure and troubleshoot integrations between Zoho apps
- Build or refine dashboards and reports for management visibility
- Conduct structured training sessions for employees across departments on correct usage of their respective Zoho apps
- Document configurations, workflows, and SOPs so the internal team can maintain the system post-engagement
- Recommend which underused Zoho One apps (already licensed) could add value, and where current usage is inefficient or redundant
- Provide a handover plan and knowledge transfer before contract end
Requirements
- 2+ years hands-on experience configuring and customizing Zoho One — CRM and People experience mandatory
- Working knowledge of Deluge scripting and Zoho APIs/webhooks
- Experience with third-party integrations (Zoho Flow, custom API connections)
- Prior experience training non-technical business users, not just IT teams
- Ability to translate business requirements from non-technical stakeholders into system configuration — this is as much a consulting skill as a technical one
- Comfortable working on-site, embedded with cross-functional teams for the full engagement
- Real estate or similar SME/mid-size company experience is a plus
Pay: ₹30,000.00 - ₹50,000.00 per month
Work Location: In person