remote
Zendesk IT Analyst - Allegion
Software Engineer
Seeking a Zendesk IT Analyst to provide technical support, troubleshoot issues, and manage IT systems. Requires strong analytical and problem-solving skills.
About the role
Key Responsibilities
- Provide technical support and troubleshooting for IT systems and applications.
- Manage and administer the Zendesk platform, including configuration and user management.
- Analyze system performance and identify areas for improvement.
- Develop and implement IT solutions to enhance operational efficiency.
- Collaborate with cross-functional teams to address IT-related issues.
Requirements
- Proven experience as an IT Analyst or in a similar technical support role.
- Proficiency in using and administering Zendesk.
- Strong understanding of IT systems, networks, and troubleshooting methodologies.
- Excellent analytical and problem-solving skills.
- Ability to communicate technical information effectively to non-technical users.
Skills
zendeskit supporttroubleshootingsystem administrationtechnical supportdata analysis