Zabbix Engineer Contract FTC - 6 months

About us: Wifinity was founded in 2007 to solve a problem—our armed forces were struggling with reliable connectivity. While living in barracks, often in remote locations, ordering a landline and booking in an engineer just wasn’t an option.

And that problem isn’t exclusive to the military, either. Students living in University accommodation, families visiting holiday resorts, or living in shared accommodation and retirement communities.

Conventional home broadband doesn’t always work for them.

Wifinity is different. We offer the same benefits as traditional broadband, such as super-fast speeds, WiFi, and secure and private networks, but none of the downsides. We even offer Pay As You Go and flexible contracts, so customers only pay for what they need without hefty penalties or long contract terms.

We take the complexity out of connectivity.

Key Areas of Focus:

Monitoring Delivery & Platform Development

• Design, build, and enhance the Zabbix monitoring platform
• Develop templates, discovery rules, triggers, thresholds, and integrations
• Ensure consistent and scalable configuration across all monitored devices

Service-Aware Monitoring

• Implement monitoring that reflects:
• Service health
• Customer impact
• End-user experience
• Move beyond simple device availability toward service-level observability

Alerting & Signal Quality

• Design and tune alerting models aligned to business impact
• Reduce false positives and alert noise
• Ensure alerts are actionable and support efficient triage by the NOC

Integration & Data Enrichment

• Integrate Zabbix with:
• Vendor platforms
• APIs and SNMP sources
• Synthetic monitoring solutions
• Support development of a “single pane of glass” for monitoring visibility

Service, Location & Impact Mapping

• Enable device → service → location correlation
• Improve accuracy of incident communications and field dispatch information
• Support alignment with service and asset data sources

Operational Alignment

• Define and support SOPs for alert triage and escalation
• Work with NOC and service teams to improve:
• Incident workflows
• Problem management integration
• Support continual service improvement initiatives

More about the role…

Working Conditions

• Standard business hours aligned to delivery programme requirements
• Collaboration with NOC and engineering teams supporting a 24/7 operation
• On-call or extended support may be required during key delivery phases

Key Performance Indicators (KPIs)

• Reduction in alert noise and false