The Systems Administrator is responsible for managing and maintaining client IT environments while providing technical support across multiple client accounts in a remote, home-based role. The position involves resolving complex technical issues related to Microsoft 365, servers, networks, and user administration, implementing and supporting infrastructure projects such as system deployments and migrations, and performing proactive maintenance to ensure the stability and reliability of client systems. All support, project, and maintenance activities are managed and documented through a ticketing system to ensure accurate tracking and efficient service delivery.
- Health Insurance/HMO
- Enjoy unlimited MadMax Coffee
- Diverse learning & growth opportunities
- Accessible Cloud HR platform (Sprout)
- Above standard leaves
Systems Administration & Client Environment Management
- Administer and maintain client Microsoft 365 and server environments, including identity, access, security, configuration, and overall system health.
- Manage the user lifecycle effectively, including account creation and offboarding, security groups, licensing, permissions, and conditional access, with a clear understanding of the impact of each change.
- Perform proactive maintenance activities such as backup testing, applying and validating updates, monitoring environment health, and identifying potential issues before they impact clients.
- Ensure all activities, including proactive and scheduled maintenance, are properly documented through tickets with accurate time tracking.
Support & Issue Resolution
- Manage and prioritize client tickets based on urgency and business impact, ensuring timely progress and resolution.
- Own tickets through to resolution. When issues require escalation, provide complete documentation of troubleshooting steps performed, findings, and discussions with senior technical resources.
- Apply strong understanding of client environments to resolve issues effectively rather than simply escalating requests without investigation.
- Communicate with clients clearly and professionally by asking relevant questions, providing concise updates, and ensuring expectations are managed.
- Maintain detailed ticket documentation for transparency, accurate reporting, billing purposes, and effective handover between team members.
Project Work
- Support project-based initiatives including system implementations, migrations, new environment setups, rollouts, and infrastructure changes.
- Take ownership of assigned project tasks from planning and implementation through testing, documentation, and completion.
- Effectively balance project responsibilities alongside support and maintenance activities while keeping stakeholders informed of progress and priorities.