XTN-B70A750 TRANSITION ENGINEER OFFICE 365 AND DEVICE MANAGEMENT

ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their businesses. More than 1,000 customers worldwide with over $3 trillion of assets under management put their trust in ECI.

At ECI, we believe success is driven by passion and purpose. Our passion for technology is only surpassed by our commitment to empowering our employees around the world .

The Opportunity:

ECI has an exciting opportunity for a Transition (Office 365 & Device Management) Engineer, who will "see the world through the eyes of the customer” delivering workstation and mobile device platform conversions to our clients in the financial services, life sciences, legal and manufacturing verticals just to mention a few. Your typical day will involve migrating, educating, and supporting end users as part of their cloud onboarding journey.

In this role, the successful Transition (Office 365 & Device Management) Engineer will have the opportunity to work with the some of the latest workstation and device management technologies across a myriad of clients in an organization that fosters an ownership culture, in which every employee takes personal responsibility for ECI’s success.

What you will do:

• Resolve O365 and device conversion project support cases and work orders associated with end-user cloud migrations.
• Work directly with end users and manage their cloud migration experience.
• Provide accurate, comprehensive notes on work performed to account for time spent with customers
• Provide end-user software support on common productivity technologies such as Microsoft Office Suite, Microsoft Teams, SharePoint Online, OneDrive.
• Support and troubleshoot common mail platform and security systems such as Microsoft Exchange, Proofpoint Essentials and Mimecast
• Provide support of Active Directory such as add/remove users, password resets, Group Policy application, task scheduling
• Interface with common technology support tools such as Remote Monitoring and Management (RMM), Mobile Device/Mobile Application Management, Anti-Virus/Anti-Malware
• Participate in after-hours client cloud migrations/conversions
• Apply basic understanding of network principles such as DNS, DHCP, TCP/IP

Who you are:

• 2-5 years’ experience as a support engineer
• Advanced knowledge of Microsoft Office suite
• Understanding of e-mail and spam technologies
• Hands-on hardware experience with desktops, laptops, and mobile devices
• Familiarity with file system support including permissions, sharing, backups and restores
• Experie