XTN-2F84175 IT SUPPORT ENGINEER - KMC Solutions Inc

Make your next big career move by applying as KMC Solutions’ next IT SUPPORT ENGINEER!

The client is an early-stage enterprise AI startup with the mission of enabling everyone to start as an expert on the first day on the job. The team is composed of Stanford PhDs and top engineers and leaders from Google, Facebook, and other tech companies. We are in production at multiple Fortune 500 companies and are training on millions of dialog conversations.

As an IT Support/Engineer you will help establish standards, develop workflow processes, and ensure that all Cresta internal customers are supported by an exceptional team that can solve all of their IT requirements. You take pride in delivering a positive experience in the work you do!

On top of your salary, here are the exciting benefits you can look forward to:

• Comprehensive health benefits
• Diverse learning & growth opportunities
• Accessible Cloud HR platform (Sprout)
• Above standard leaves

The main responsibilities of a IT SUPPORT ENGINEER include:

• Lead aspects of employee lifecycle, access management, and provisioning. Emphasis on Mac OS platform.
• Be a subject matter expert for a number of existing and new SaaS services and integrations, all while ensuring the highest standards of system security.
• Managing internal-facing systems, internal and external services, and IT related vendors.
• Help build our internal IT knowledge base, develop innovative ways to better IT processes and experience to support growth.
• Perform remote troubleshooting through diagnostic techniques and pertinent questions.
• Front line support for client OS, application, and hardware issues for users.

To apply for the role, you must have the following:

• Experience deploying and managing systems such as Mac OS, GSuite, Jamf, Microsoft Intune, Okta, and general SaaS management experience
• Experience with system security models and enforcement; from password policies and encrypted drives to application and browser plugin whitelists
• Experience with assisting remote teams consisting of employees, contractors, partners, and vendors
• Excellent communication and customer service skills
• Interface and experience with JAMF administered devices a plus
• Understanding of DEP, volume purchasing programs, Apple Business Manager, and integration with Jamf/JamfConnect/Jamf Protect

KMC Careers

If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you!

We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Le