XTN-29D8283 FINANCE CUSTOMER SUPPORT ANALYST
XTN-29D8283 FINANCE CUSTOMER SUPPORT ANALYST position — see original posting for full details.
We’re looking for a partner to our Finance, User Operations and Sales teams to maintain and process all incoming queries for our client's fast-growing customer base.
As an AR Analyst, you will support the Revenue Accounting team by assisting in Collections for all our sales assisted customers with a main focus to ensure our query SLA is met. Our client has a high volume of transactions, so the ability to work in a fast paced operational environment is essential. In addition, we’re scaling our order-to-cash process globally, and this role is crucial to its success!
Support our global B2B Cash Collections & Order Management team and help drive continuous improvement
Act as a subject matter expert & resolve tickets and tasks within the service level agreement with internal and external business partners through Asana & Zendesk
Escalate disputes to Stakeholders if appropriate.
Develop continuous business process improvements, system enhancements, and enhance documentation and controls as needed for the team
Assist with ad-hoc projects as required
3+ years related experience in revenue operations or accounts receivable , preferably experience at a SaaS company.
Strong understanding of order-to-cash cycle and business processes
Excellent organizational skills with the ability to prioritize tasks and various deadlines
Strong aptitude and proficiency in Excel
Excellent communication and organizational skills, both written and verbal
Experience with Zendesk, Zuora, NetSuite and Salesforce a plus
Desire to learn and grow in Revenue Accounting for a high growth business
As previously mentioned
Originally posted on Himalayas
Posted June 11, 2026