XTN-0C83467 PRODUCT OWNER- COUPA - KMC Solutions Inc

Role Overview

The Product Owner - Coupa will serve as the day-to-day functional owner of Planet’s Coupa P2P environment. This role is critical in ensuring smooth system operations, user support, and continuous process improvement across the procurement lifecycle.

The successful candidate will possess strong practical experience in P2P, workflow maintenance, troubleshooting, and stakeholder engagement. While this is not a deep technical integrations role, the individual must be comfortable navigating system configurations and resolving issues tied to Coupa–NetSuite syncs.

Comprehensive health benefits

Work flexibly from anywhere in over 20+ workspace locations Access to KMC's exclusive pantry (MadMax Coffee, Fresh Fridge)

Diverse learning & growth opportunities

Accessible Cloud HR platform (Sprout)

Above standard leaves

Key Responsibilities

1. Core System Administration (Day-to-Day Operations)

· Maintain and administer the Coupa platform, ensuring the system remains stable and operational.

· Manage user access, permissions, and approval workflows.

· Oversee basic configuration changes, sandbox refreshes, and support bundle/update activities.

· Support internal customers through ticket resolution, troubleshooting system and process-related issues.

· Provide best-practice guidance and user enablement across all supported teams.

2. P2P Functional Ownership

· Serve as the primary functional SME for Coupa Procure-to-Pay (P2P).

· Troubleshoot recurring sync issues between Coupa and NetSuite (via MuleSoft)—especially arising from incorrect data entry or mismatched fields.

· Ensure all POs and invoices flow seamlessly through the system; escalate technical items to the integrations team when appropriate.

· Assist in maintaining supplier profiles when required (supplier management familiarity helpful but not core to the role).

3. Business Partnering & Stakeholder Engagement

· Act as the internal customer-facing representative for all Coupa-related questions.

· Conduct training sessions, demos, and support walkthroughs for new users or process updates.

· Build strong relationships with functional stakeholders to understand operational requirements and pain points.

· Gather business requirements for enhancements or process changes and translate them into functional specifications.

4. Product Ownership Support (Future-growth Track)

· Collaborate with management and business owners to execute the product roadmap.

· Maintain the feature and enhancements backlog; ensure timely prioritization aligned with business needs.

· Conduct first-level testing on changes before progressing to UAT.