DESCRIPTION
- Design composable voice AI architectures for enterprise customers — selecting and integrating the right combination of STT, LLM, and TTS models with orchestration frameworks and AWS infrastructure (SageMaker AI, EKS, AgentCore, Fargate) to meet real-time latency, cost, and compliance requirements
- Win competitive deals by building TCO models, demonstrating cost/performance advantages of composable stacks on AWS vs. managed alternatives and incumbent cloud platforms, and running proof-of-concept deployments
- Develop reference architectures and blueprints that codify repeatable patterns and enable the broader field (specialist SAs, account teams) to execute voice AI engagements at scale
- Influence product direction by translating customer pain points and competitive gaps into actionable feedback for AWS service teams.
BASIC QUALIFICATIONS
- 6+ years of specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics) experience
- 3+ years of design, implementation, or consulting in applications and infrastructures experience
- 8+ years of IT development or implementation/consulting in the software or Internet industries experience
PREFERRED QUALIFICATIONS
- Experience working with end user or developer communities
- Experience with automatic contact routing, VoIP and any contact center case management tools, or experience in operations and on-call support for data center facilities, mission critical plants, or production facilities
- Experience in developing and deploying LLMs in production on GPUs, Neuron, TPU or other AI acceleration hardware
- Experience with voice AI orchestration frameworks (e.g., Pipecat, LiveKit, NVIDIA Riva/NeMo) or voice model providers (STT/TTS)
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.