Short Description Of The Vacant Position
Main accountabilities
- Administration, Maintenance and Monitoring of existing IT infrastructure (Network, Servers, Storage, UPS, laptops, etc.);
- Daily management of Microsoft and Linux OS, application/web server and databases;
- Troubleshoot network, software, and printing issues;
- Implement networks and servers (physical and virtual);
- Create/update/follow-up documentation and procedures, including business continuity & disaster recovery;
- Implement and maintain a backup and restore strategy;
- Manage backups of all systems, ensuring that they run successfully, and manage off-site backups for safe Storage;
- Analyze and provide recommendations for improvements on current infrastructure, network and security setup;
- Support Microsoft 365, Hybrid Active Directory, Exchange Online, SharePoint, MS Teams and other systems;
- Manage submitted tickets and work queue, respond to work queues, resolving issues in accordance with agreed timelines
- Clearly and effectively communicate service status with users and business owners as required;
- Work with vendor support to resolve technical problems with desktop computing equipment and software;
- Maintain and track Hardware inventory and standards, working closely with the IT Service Officer;
- Work collaboratively as a 2nd/3rd level support team with other IT colleagues to ensure that customers receive timely service;
- Establish and maintain good working relationships with colleagues, end users and other professionals (e.g. suppliers and software developers);
- Act as a backup for the Help Desk when required; and
- Perform required budget-related administrative tasks on the topics related to Systems Administration.
Contract and conditions
- Staff member under Wco contract of three (3) years, with the possibility of renewal.
- Probationary period: six (6) months.
- Full-time employment (thirty-seven (37) hours and forty (40) minutes weekly) at Wco Headquarters in Brussels, Belgium.
- Thirty (30) days of paid annual leave.
- Salary based on the Co-ordinated Organisations' salary scale, grade B4, step 1; amount of 4,641.01 EUR/month (remuneration exempted from income tax in Belgium).
- The basic salary can be augmented by allowances based on the staff member's eligibility, and it is subject to the mandatory withholding of terminal allowance (for retirement planning) and medical and life & disability insurance contributions.
Application and recruitment...
- Bachelor degree in Information Technology, or an equivalent combination of education, training and/or experience.
- ITIL Certification V3 or higher.
- At least 5 years of relevant experience as Systems Administrator.
- Motivated by the opportunity to contribute to the modernization of IT Services.
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