onsite
Workstation Support Associate IT Support - VISA
Systems Engineer
Seeking a Workstation Support Associate to provide technical assistance for hardware and software issues. Responsibilities include troubleshooting, installation, and user support for Windows and macOS environments.
About the role
Key Responsibilities
- Provide first-level technical support for end-users regarding hardware, software, and network issues.
- Troubleshoot and resolve problems with workstations, laptops, printers, and mobile devices.
- Install, configure, and upgrade operating systems and application software.
- Manage user accounts and permissions within Active Directory.
- Document support activities and resolutions in a ticketing system.
- Escalate complex issues to senior IT staff when necessary.
Requirements
- Proven experience in IT support or a similar technical role.
- Proficiency in troubleshooting Windows and macOS operating systems.
- Familiarity with hardware components and their repair/replacement.
- Experience with software installation and configuration.
- Basic understanding of networking concepts and Active Directory.