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Workplace Tech Engineer - IT Support Level 3 - Mangopay
Systems Engineer
Seeking an IT Support Level 3 Engineer to manage and resolve complex technical issues, focusing on workplace technology and system administration to ensure smooth operations.
About the role
Key Responsibilities
- Provide advanced technical support for workplace hardware, software, and network issues.
- Diagnose and resolve complex IT problems, escalating when necessary.
- Manage software deployment, updates, and system configurations.
- Assist with network administration and troubleshooting to ensure connectivity.
- Contribute to IT infrastructure maintenance and improvement projects.
- Document technical procedures and solutions for the support team.
Requirements
- Proven experience in IT support, preferably at Level 3.
- Strong understanding of hardware, software, and network troubleshooting.
- Experience with system administration and software deployment tools.
- Excellent problem-solving and analytical skills.
- Ability to work independently and as part of a team.
Skills
it supporthardware troubleshootingsoftware deploymentnetwork administrationsystem administrationtechnical support