Workplace Product Experience Product Manager

Job Description:

Key Responsibilities

Conduct market analysis to understand customer needs, competitors, and market trends.

Partner with key groups internally to gather qualitative and quantitative customer insights (interviews, surveys, analytics).

Own the roadmap and execution of org-wide experience initiatives, ensuring alignment with strategic priorities, product line roadmaps, and org-wide improvement areas.

Own experience programs end-to-end across workplace products including facilitation of product level cadences to drive visibility and communication of workplace experience programs

Create and maintain standardized processes and frameworks that product teams can adopt relevant to any experience programs.

Define clear success metrics and use data to evaluate experience quality, adoption trends, and program effectiveness.

Partner closely with product, design, and customer facing teams to ensure application of workplace product level requirements.

Partner closely with Sales Enablement and Marketing contacts to develop org-level / product level process to improve storytelling and sales account partnerships

Collaborate with marketing, sales, and customer success on workplace experience product launches, sales plays, and/or revenue programs

Collaborate on inventory and visibility of enablement materials – identify gaps (i.e. demos, training materials, FAQs, and product positioning, etc.) and drive programs to close gaps

Manage the full lifecycle of the workplace experience programs - from concept to launch to ongoing improvements. Track product performance through KPIs, analytics dashboards, and customer feedback.

Identify opportunities for product innovation, differentiation, or cost efficiency.

Collaborate with cross‑functional partners to deliver enhancements that improve customer outcomes and reduce operational complexity.

Collaborate with UX Strategist and UX Service Designer to align product standards to experience goals

Collaborate with UX Strategist, UX Service Designer, Product teams and customer orgs to develop org-wide feedback framework to keep VOC visible and accessible

Monitor the performance of implemented workplace product standards and iterate based on feedback and evolving business needs.

Promote a culture of continuous improvement and customer‑centric thinking across product teams.

Lead org-wide product management standards improvements

Partner with Product Leaders to understand key market trends across the org

Assist in the development and execution of specific elements of the offerings and Go-To-Market strategy.

Contribute to the creation and maintenance of internal and external strategic plans for offerings and alliances.

Participate in the negotiation and management of strategic alliances and partnerships.

Collaborate with team members to ensure the successful