remote
Working Student Technical Success Manager - Boardwise GmbH
Software Engineer
Seeking a motivated Working Student Technical Success Manager to support clients, resolve technical issues, and ensure product adoption. Ideal for individuals passionate about technology and customer satisfaction.
About the role
Key Responsibilities
- Provide technical support and guidance to clients, ensuring successful product adoption and usage.
- Act as a primary point of contact for client inquiries, troubleshooting technical issues, and escalating complex problems.
- Develop and maintain strong relationships with clients, understanding their needs and proactively addressing concerns.
- Collaborate with internal teams to gather client feedback and contribute to product improvement initiatives.
- Create and update documentation, FAQs, and knowledge base articles to empower clients.
Requirements
- Currently pursuing a degree in a technical field (e.g., Computer Science, Engineering) or a related discipline.
- Strong understanding of technical concepts and ability to explain them clearly to non-technical users.
- Excellent communication, interpersonal, and problem-solving skills.
- Proactive and customer-oriented mindset with a passion for helping others succeed.
- Familiarity with SaaS products and customer success principles is a plus.