onsite
Working Student IT Support - everience
Systems Engineer
Seeking a working student for IT Support in Frankfurt. Responsibilities include providing technical assistance, troubleshooting hardware and software issues, and ensuring smooth IT operations.
About the role
Key Responsibilities
- Provide first-level technical support to end-users via phone, email, and in-person.
- Troubleshoot and resolve hardware, software, and network issues.
- Install, configure, and maintain computer hardware and software.
- Assist with user account management and access permissions.
- Document support requests and resolutions in the ticketing system.
- Contribute to the improvement of IT support processes.
Requirements
- Currently enrolled in a relevant technical degree program.
- Basic understanding of computer hardware, operating systems, and common software applications.
- Strong problem-solving and analytical skills.
- Excellent communication and interpersonal abilities.
- Customer-oriented mindset and a proactive approach to support.
Skills
customer supportcommunicationproblem solving