onsite
Working Student IT Support & Digital Tools - EDUCATION Y e. V.
Systems Engineer
Seeking a working student for IT support and digital tools. Responsibilities include user assistance, troubleshooting technical issues, and managing digital tools. Ideal for students with strong IT and communication skills.
About the role
Key Responsibilities
- Provide first-level IT support to users, resolving hardware and software issues.
- Assist with the administration and maintenance of digital tools and platforms.
- Troubleshoot and diagnose technical problems, escalating complex issues when necessary.
- Support users with common software applications, including Microsoft Office.
- Contribute to the documentation of IT processes and solutions.
- Help onboard new users to digital tools and systems.
Requirements
- Currently enrolled in a relevant academic program (e.g., Computer Science, IT).
- Basic understanding of IT support principles and troubleshooting techniques.
- Familiarity with common operating systems and software applications.
- Good communication and interpersonal skills for user interaction.
- Proactive and eager to learn about new digital tools and technologies.
Skills
customer supportcommunicationproblem solving