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Working Student Fintech Operations - Credibur
Systems Engineer
Seeking a Working Student for Fintech Operations in Berlin. Responsibilities include payment reconciliation, customer support via tickets, chat, and phone, and escalating complex cases.
About the role
Key Responsibilities
- Reconcile payments for outstanding receivables.
- Review system suggestions and clarify/manually assign unassigned transactions.
- Professionally and empathetically handle incoming tickets, live chat, and phone calls.
- Escalate cases that cannot be resolved according to defined procedures.
- Process recurring payments.
Requirements
- Experience in payment reconciliation.
- Proficiency in customer support.
- Ability to handle customer inquiries via multiple channels.
- Understanding of escalation procedures.
- Attention to detail in data processing.