Workforce IAM Operations & Support - usbank

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

Responsibilities

• Triage and resolve IAM-related incidents through ServiceNow
• Provide customer support through Viva Engage and other support channels
• Participate in an on-call rotation to support incident response and customer issues
• Follow established procedures to troubleshoot and resolve access-related issues
• Escalate complex or unresolved issues to senior team members or engineering teams
• Execute defined access management operational processes
• Communicate clearly and accurately with users and stakeholders regarding issue status
• Timely and accurate resolution of incidents and requests
• Effective customer support experience, including responsiveness and clarity
• Adherence to defined processes and procedures
• Appropriate escalation of issues when needed

Preferred Experience

• College degree or equivalent industry experience and certifications
• Up to two years of relevant experience in cybersecurity, or in network or information technology environments

Experience Should Include

• This position does require an on-call rotation every 7th weekend
• 2–4 years of experience in IT support, operations, or access-related roles
• SailPoint IdentityIQ
• ServiceNow, Viva Engage, Active Directory, SQL, Jira
• Experience working with ticketing systems (e.g., ServiceNow) or similar tools
• Ability to troubleshoot access-related issues and follow defined processes
• Primary IAM Systems Supported:
• Custom user interface for certain IAM controls and functionality

*This role requires working from a U.S. Bank location three (3) or more days per week.*

*This position is not eligible for visa sponsorship.*

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants .

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

Healthcare (medical, dental, vision)