Workforce Analyst - Data Analytics - JPMorganChase

Key Responsibilities

• Own and execute high‑impact analytics projects that improve operational efficiency and resource alignment within Workforce Planning.
• Design, develop and maintain data models, dashboards and reports using Alteryx, Tableau and Python to track capacity, service‑level performance and customer outcomes.
• Collaborate with cross‑functional stakeholders to define requirements, validate data quality and translate business needs into analytical solutions.
• Apply statistical and process‑improvement techniques to identify bottlenecks, forecast demand and recommend actionable improvements.
• Document methodologies, create knowledge‑share materials and present findings to senior leadership.

Requirements

• Proven experience in data analytics, preferably in workforce or operations analytics.
• Strong proficiency in Alteryx, Tableau, Python and SQL for data extraction, transformation and visualization.
• Excellent analytical, problem‑solving and communication skills.
• Ability to work independently and manage multiple projects simultaneously.
• Experience with process‑improvement frameworks (e.g., Lean, Six Sigma) is a plus.