remote
Workforce Analyst - Data Analytics - JPMorganChase
Software Engineer
Lead data‑driven projects to optimize workforce capacity and service levels, using Alteryx, Tableau, Python and SQL to deliver actionable insights and process improvements.
About the role
Key Responsibilities
- Own and execute high‑impact analytics projects that improve operational efficiency and resource alignment within Workforce Planning.
- Design, develop and maintain data models, dashboards and reports using Alteryx, Tableau and Python to track capacity, service‑level performance and customer outcomes.
- Collaborate with cross‑functional stakeholders to define requirements, validate data quality and translate business needs into analytical solutions.
- Apply statistical and process‑improvement techniques to identify bottlenecks, forecast demand and recommend actionable improvements.
- Document methodologies, create knowledge‑share materials and present findings to senior leadership.
Requirements
- Proven experience in data analytics, preferably in workforce or operations analytics.
- Strong proficiency in Alteryx, Tableau, Python and SQL for data extraction, transformation and visualization.
- Excellent analytical, problem‑solving and communication skills.
- Ability to work independently and manage multiple projects simultaneously.
- Experience with process‑improvement frameworks (e.g., Lean, Six Sigma) is a plus.
Skills
tableaupythonsqldata analysisprocess improvement