Software Engineer
At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together.
Join Us!
At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us!
As the WorkFlow Management Team Lead, he/she will be responsible for leading and managing day-to-day operations in MCM Auction Implementation and Account Access Teams for Google Ads.
Ensuring all KPIs are met consistently month-on-month, risks and challenges are being raised timely to stakeholders while high priority requests and escalations are treated with utmost urgency.
Position Responsibilities
Conduct periodic and real-time coaching sessions with employees which is aligned with Performance Management Process of GOC
Ensure timely delivery of client and site business reporting deliverables with high level of accuracy and provide meaningful insights that drives call-to-action to stakeholders. This includes adept data analysis, scrubbing and solution-based approach.
Manages workload-balancing between associates while client requests and escalations are attended and resolved according to required SLAs
Ensure main KPIs, both GOC and Google-led OKRs are met consistently while ensuring roadblocks and challenges are being raised timely to respective action-owners
Ensure regular governance and coordination between sites are conducted for process and metric reporting alignment
Minimum Qualifications
Distinguished history of leadership. 7+ years of general workflow management experience with 3+ years experience managing personnel, with a focus on digital marketing platforms (Google Ads).
Project Management: Proven ability to manage project phases from initiation and planning through to execution, monitoring, and closure.
Excellent Communication skills. Able to communicate business insights and plans to other GOCers in an open and 2-way style. Able to simplify hard-to-navigate situations while balancing business and people needs.
Analytical Skills. Demonstrates proficiency in identifying trends and interpreting data to develop actionable strategies for organizational and personnel development. Possesses advanced expertise in Google Workspace, particularly in utilizing Google Sheets for business analysis.
High Organizational Skills. Adept in prioritizing what is important and critical to business ensuring all business-essential reports and ad hoc are delivered on time.
Autonomy. Comfortable with navigating through ambiguity and has a strong degree of autonomy
Global mindset. Has a global perspective in creating solutions.
Flexible and collaborative. Able to adjust strategies, plans, and roles to effectively respond to changes
Preferred Qualifications
GOC - Certification - DM Fundamentals
GOC - Certification - Google Skillshop certifications (Network level)
Posted August 11, 2026