remote
Workflow Information Analyst - NEXT
Software Engineer
Data‑driven analyst responsible for creating regular and ad‑hoc service performance reports, delivering insights to senior stakeholders and supporting continuous improvement across operations.
About the role
Key Responsibilities
- Design, develop and maintain dashboards and reports on service metrics using Power BI, SQL and Excel.
- Conduct regular performance analysis, identify trends and recommend actionable improvements.
- Respond to ad‑hoc data requests from senior stakeholders, delivering accurate and timely insights.
- Collaborate with cross‑functional teams to define reporting requirements and ensure data quality.
- Present findings and recommendations in clear, business‑focused language during weekly stakeholder meetings.
Requirements
- Proven experience in data analysis and reporting, preferably within a service‑oriented environment.
- Strong SQL querying skills and proficiency with Power BI or similar visualization tools.
- Advanced Excel abilities, including pivot tables, complex formulas and data modelling.
- Excellent communication skills, able to translate technical data into actionable business insights.
- Self‑motivated, detail‑oriented and comfortable working with senior stakeholders.
Skills
sqlpower bidata analysisexcel