Workflow Automation Engineer - gaiia

🤙🏼 About gaiia

At gaiia , we're building the leading platform for Communications Service Providers (CSPs) that truly care about their customers. Our core product is an operating system (OS) for telcos that manages billing, operations, automation and everything in between.

We're passionate about taking care of our people, and it's not just lip service. We want you to focus on your job while we care for everything else. We offer competitive pay and benefits, attractive stock options, unparalleled transparency, and a 100% remote environment. We're excited to have you join us for your next career adventure!

🎭 Role & Team

As a Workflow Automation Engineer in the Customer Solutions team, you’ll build and evolve production-grade telecom provisioning and operational workflows using gaiia ’s workflow builder and platform SDK.

You’ll partner day-to-day with a Workflow Solutions Engineer (network expert persona) who owns deep network discovery and architecture. Together, you’ll turn solution designs into reliable, observable, and maintainable automations that run at scale for customers.

This role sits at the intersection of customer-facing delivery and engineering: you’ll work closely with Customer Solutions and Engineering to ship workflows that are efficient, maintainable, and aligned with gaiia platform patterns.

💻 What You’re Going to Do

Workflow Implementation:

• Translate solution designs and customer requirements into end-to-end workflows using gaiia ’s workflow builder.
• Implement orchestration logic (conditions, retries, fallbacks, compensations, parallelism) to handle real-world edge cases and partial failures.
• Build reusable workflow patterns and templates so implementations scale across customers and vendors.
• Write TypeScript code steps (data transforms, validations, custom logic) and keep workflows clean and testable.

Customer Delivery, Ownership, and Coaching:

• Own workflow outcomes end-to-end: from discovery handoff → implementation → rollout → support.
• Troubleshoot production workflow runs using logs/metrics and improve workflows based on real incidents and customer feedback.
• Coach customers on workflow best practices for self-serve, capability boundaries, and expectation management.
• Influence the Workflow Builder’s roadmap by sharing recurring needs (new integrations, SDK improvements, UI features, etc.).

🎖️ Must-haves

• Bachelor's degree in a relevant field (e.g., Computer Science, Network Engineering), or equivalent practical experience.
• 3+ years experience as a Software Engineer, Network Engineer or similar technical role within the broader B2B SaaS industry.
• Strong software development fundamentals (TypeScript/JavaScript required).