Workday Financials Consultant P2P - Post-Deployment - Kainos

Join Kainos and Shape the Future

At Kainos , we’re problem solvers, innovators, and collaborators - driven by a shared mission to create real impact. Whether we’re transforming digital services for millions, delivering cutting-edge Workday solutions, or pushing the boundaries of technology, we do it together.

We believe in a people-first culture , where your ideas are valued, your growth is supported, and your contributions truly make a difference. Here, you’ll be part of a diverse, ambitious team that celebrates creativity and collaboration.

Ready to make your mark? Join us and be part of something bigger.

As a Workday Financials Consultant (P2P) in Kainos , you will play a critical role in supporting our global customers post-deployment. You’ll be responsible for configuring, troubleshooting, and optimising solutions, ensuring our clients continue to derive value from their Workday investment.

This is a hands-on, client-facing role suited to experienced consultants who thrive in fast-paced environments and are passionate about delivering exceptional support.

You will also help develop the skills of junior team members and contribute to a culture of continuous improvement.

Key Responsibilities

• Efficiently manage and prioritise incoming Workday tickets to ensure timely resolution and high client satisfaction.
• Perform accurate triage of support cases, assessing case type, impact, urgency, and priority.
• Ensure compliance with Service Level Agreements (SLAs), particularly around Target Response and Fix Times.
• Collaborate with the Functional Manager to review ticket volumes and drive process improvements and best practices.
• Participate in client meetings to provide insight, suggest improvements, and deliver enhancements.
• Mentor junior consultants and actively promote a culture of knowledge sharing, accelerating team capability development.
• Identify opportunities for improving internal tools, templates, and support delivery processes.

What we are looking for:

• Deep understanding of Workday Financials and Procure to Pay. • Excellent customer focus, able to assess customer needs, build relationships and manage customer expectations • Excellent communicator, able to communicate with customers and colleagues with impact and credibility • Strong commercial awareness and complete understanding of project and business dynamics • Broad business and technology experience and a good awareness of industry trends and their potential impact on product • Ability to work to tight deadlines and make sensible decisions under pressure taking a balanced view of customer demands and Kainos commercials • Ability to widen and maintain a network of external contacts • Excellent consulting skills e.g. leading largescale workshops with multiple stakeholders, liaising confidently and effectively with senior executives •