Shift Pattern:
Week 1: Wednesday - Saturday, 13:00 - 01:00
Week 2: Thursday - Saturday, 13:00 - 01:00
The role:
We are looking for a data driven, confident decision maker to join our team working in the Service Improvement team, as an Analyst. You will be responsible for providing all senior stakeholders with regular and ad hoc reports,
analysing service performance, producing reports, and providing insights that help improve operations across the business.
What you will take on:
- Create reports for all service related metrics across NDL, & hold weekly conversations with relevant stakeholders.
- Picking up any ad hoc queries relating to service, ensuring solutions are found.
- Reviewing and reporting on team member error rates.
- Compiling the weekly service pack, consisting of service levels across all departments & highlighting improvement opportunities.
- Automating tasks through formulas, queries or scripts wherever possible to reduce repetitive manual tasks
- Providing senior stakeholders from all departments with data and analytical insights that help make key decisions across the business.
- Ability to engage with stakeholders, and build strong working relationships
- Sound knowledge of all management policies for warehouse operatives
- Strengthening the analysis and reporting of current service data to support decision making around service initiatives.
- Create Service Snapshot dashboard report for each team on site.
- Support managers with ad hoc data requirements.
What you will bring:
- Ability to plan and prioritise own workload, working to tight timescales
- Ability to work independently or as part of a team
- Good personal time management skills and awareness of how to use time efficiently to meet deadlines
- Ability to critically analyse data and provide recommendations to support the senior management team.
- Technical skills and expertise working with datasets across different sources and formats
- Subject matter expert
- Stays up to date with all the latest data science technologies
- Experience with databases and data analysis
- Advanced knowledge of Excel or Google Sheets equivalent
- Previous Business Intelligence and data analysis experience.
- Strong data visualisation skills - ability to simplify complex information and present trends and key performance indicators for decision makers.
- A great work ethic, namely; a motivated team player with a positive attitude towards taking on new challenges.
- Use of Business Intelligence packages and software e.g. Microsoft Power BI, Tableau, SQL report writing tools
- Calm under pressure and ability to work to short deadlines
- Proactively identifying opportunities for innovation
- Focused on continuous learning and growth within the role