Wireless Technical Support Engineer - Hewlett Packard Enterprise

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

Work consists of designing, developing, analyzing, troubleshooting and debugging systems, software and solutions for research and/or research development of product, services, and solutions for HPE’s portfolio. Requires a broad knowledge and application of engineering disciplines, methodologies and tools, focused in networking.

Contributions impact technical components of HPE products, solutions, or services regularly and sustainable. Applies advanced subject matter knowledge to solve complex business issues and is regarded as a subject matter expert. Provides expertise and partnership to functional and technical project teams and may participate in cross-functional initiatives. Exercises significant independent judgment to determine best method for achieving objectives. May provide team leadership and mentoring to others.

What you'll do:

Responsibilities:

Triage and Resolve Customer Support Escalations from multiple inbound channels.

Meet or exceed customer expectations on response quality, timeliness of responses and overall customer experience.

Build and maintain layer 2/3 network testbeds.

Understand features and reproduce customer issues.

File tickets on bugs found.

Analyze logs and pinpoint root causes.

Work with developers and drive solutions.

Participate in relevant meetings and discussions and provide status reports.

Drives innovation and integration of new technologies into projects and activities in the engineering design organization.

Provides guidance and mentoring to less- experienced staff members.

What you need to bring:

Education and Experience Required:

Bachelor's or Master's degree in Computer Science, Computer Engineering, focus in networking preferred.

Typically 2-4 years experience.

Knowledge and Skills:

Knowledge in Layer 2 and Layer 3 Networking

Knowledge in 802.11 Wi-Fi standards

Using and evaluating appropriate engineering design tools and software packages to design components and solutions.

Excellent analytical and problem solving skills.

Conducting reviews of material specifications and hardware, software, and electrical component design.