Windows Systems Engineer - The University of Michigan

Job Summary

Health Information Technology & Services (HITS) plays a role in the success of Michigan Medicine by providing clinicians, educators, researchers, students, and staff with technology-related information, products, and support. HITS also provides institutional expertise related to IT strategy, security, infrastructure, and resource management.

The HITS Enterprise Device Engineering and Management (EDEM) Team is seeking a highly talented, customer and result driven engineer to help manage its fleet of Windows and IGEL endpoints. Responsibilities of this role include:

• Engineering and troubleshooting of managed endpoint solutions.
• Maintaining the health and compliance of the managed endpoint fleet.
• Assisting with Service Desk, Device Support, and complex customer issues.
• 24x7 on-call support

Responsibilities*

You should have experience managing Windows endpoints with SCCM and Intune, as well as application packaging using relevant tools to package, deploy, and troubleshoot software. You will possess a broad understanding of supporting the Windows desktop operating system in an enterprise environment. You will have strong analytical skills and experience with ITIL-based tools such as Service Now. You will be a driven individual constantly in search of ways to reduce operational overhead and improve efficiencies using incident trend analysis. You will have exceptional interpersonal and communication skills as well as a strong desire to resolve issues in a timely manner and with great care toward the customer.

Required Qualifications*

• Bachelor's Degree in Computer Science or a related field, or combination of education and experience.

3-5 years of experience supporting Windows operating systems, including management, troubleshooting, and general product lifecycle management in a diverse enterprise environment

• Ability to manage multiple priorities simultaneously

Desired Qualifications*

• Working knowledge of / experience with endpoint management technologies, preferably Microsoft Intune, MECM/SCCM and Group Policy.
• Intermediate familiarity with IGEL/Linux environments.
• Working experience with software packaging tools (Flexera Admin Studio preferred) in conjunction with deployment setup, and monitoring via Microsoft SCCM and/or Intune.
• Ability to analyze deployment logs and resolve packaging or deployment-related issues efficiently.
• Strong PowerShell command-line and scripting abilities.
• Hands-on experience with PowerShell App Deployment Toolkit (PSADT).
• Experience with ITIL-based helpdesk ticketing systems (i.e., Service Now), for managing incidents, service requests, and change-control processes.