WeLab Bank - Associate Product Manager, Digital Product

WeLab, a leading pan-Asian fintech platform, operates two digital banks (WeLab Bank and Bank Saqu) as well as multiple online financial services in Hong Kong, Mainland China, and Indonesia, with over 70 million individual users and over 700 enterprise customers. WeLab uses game-changing technology to help users access credit, save money, and enjoy their financial journey.

At WeLab, we always put our people first. Embarking on a career with WeLab means being part of the driving force to make financial services accessible for everyone. In our flat and agile organization, you will get all the opportunities to make real impacts and deliver change. Most importantly, while you achieve greatness, we will ensure you have an amazing experience at WeLab!

Our team is energetic and passionate who can deliver and execute, and we are looking for intellectually curious, open-minded, and smart-working individuals who are just as passionate as we are about making financial services enjoyable.

Join us to build a better financial future for everyone!

About you:

• You're a go-getter with mad juggling skills (or multiple hats) who can thrive in a fast-paced, agile environment
• You have a strong thirst for knowledge and are driven to find solutions that don't exist yet
• You are comfortable with ambiguity and extremely resourceful (in your past life you could've been a detective)
• You always find a way to get things done without sacrificing the quality of your work, integrity and values. No task is off limits for you.
• You are humble and prioritize the success of the team over your own with an eagerness to help those around you
• You don't shy away from challenges and have the ability to bounce back from setbacks

What you’ll do and what success looks like in this role:

• Manage enhancement initiatives and projects for bank App to meet business and customer needs
• Collaborate with various stakeholders, including business and risk parties, to craft requirements and storyboards (if necessary) that serves the needs
• Collaborate with Tech team to devise best and efficient tech solutions that are aligned with business priorities
• Define, coordinate and manage user acceptance testing (UAT) from defining user acceptance criteria to performing UAT
• Generate reports and dashboards to provide insights on product performance, customer behavior, and key business metrics for management review
• Own documentation and communication of requirements between tech and business teams
• Create storyboards to visualize user interactions and workflows for clear understanding
• Support continuous improvement by identifying bottlenecks and suggesting process enhancements
• Partner with PMs/Tech Leads to align project scope, timelines, and deliverables with business objectives

What is required and what we’re looking for: