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WebSphere Commerce Server Senior Technical Lead - Java - HCLTech
Engineering Manager
Lead end‑to‑end production support and enhancement of WebSphere Commerce and Varicent ICM solutions, ensuring system stability, accurate commission processing, and continuous improvement through close collaboration with business stakeholders.
About the role
Key Responsibilities
- Lead production support for WebSphere Commerce and Varicent ICM applications, monitoring daily and monthly runs to guarantee timely execution.
- Diagnose and resolve complex data, calculation, and payout issues, ensuring accurate commission processing and system performance.
- Collaborate with business stakeholders to gather requirements, propose enhancements, and drive continuous improvement initiatives.
- Maintain system stability by implementing best practices, performing root‑cause analysis, and applying patches or configuration changes.
- Document support procedures, create knowledge base articles, and train junior team members on troubleshooting techniques.
Requirements
- Extensive experience with Java and WebSphere Commerce platform.
- Deep knowledge of Varicent ICM architecture, data models, and payout calculations.
- Proven track record in production support, incident management, and root‑cause analysis.
- Strong analytical skills and ability to communicate complex technical concepts to non‑technical stakeholders.
- Experience with performance monitoring tools and continuous improvement methodologies.