onsite
Webex Contact Centre Engineer - FinXL
Software Engineer
Lead mission‑critical, large‑scale Cisco Webex Contact Centre deployments in the cloud, ensuring high availability, performance, and security for enterprise clients.
About the role
Key Responsibilities
- Design, implement, and maintain Cisco Webex Contact Centre solutions on cloud platforms, ensuring scalability and resilience.
- Collaborate with cross‑functional teams to integrate Contact Centre services with existing enterprise applications and workflows.
- Perform capacity planning, performance tuning, and proactive monitoring to meet SLAs and optimize resource utilization.
- Lead troubleshooting and root‑cause analysis for complex production incidents, providing timely resolution and post‑mortem documentation.
- Develop automation scripts and deployment pipelines to streamline configuration, upgrades, and patch management.
Requirements
- 3+ years of hands‑on experience with Cisco Webex Contact Centre architecture and deployment.
- Strong knowledge of cloud infrastructure (AWS, Azure, or GCP) and related networking concepts.
- Proficiency in scripting (Python, PowerShell) and configuration management tools (Ansible, Terraform).
- Excellent problem‑solving skills and ability to work independently in a fast‑paced environment.
- Effective communication skills for collaborating with technical and non‑technical stakeholders.