IT / Web Support Specialist — In-House | Trendy Beauty Brand Pay: $25.00/hour Job Type: Full-time Location: In person About the Role We're a fast-growing, trendy beauty brand looking for a sharp, versatile IT / Web Support Specialist to join our in-house team. You'll be the go-to person for office IT needs, manage and customize our Shopify theme (Kiara Sky) and custom app, support data organization, and help drive SEO performance — all while keeping our fast-paced team running smoothly. What You'll Do IT & Office Support
- Provide day-to-day IT support for in-office staff and systems
- Troubleshoot hardware, software, and network issues as they arise
- Maintain and improve internal systems and tools
Shopify Theme & App Management
- Manage, customize, and maintain the Kiara Sky Shopify theme and custom app
- Build and implement new site features using Liquid, Online Store 2.0, and Shopify CLI
- Diagnose and fix defects; improve site responsiveness across devices
- Ensure third-party scripts are implemented correctly and don't degrade performance
- Improve site speed through smart caching and consolidated CSS/JS structures
- Design and implement visually appealing, user-friendly layouts with clear navigation
Data Entry & Management
- Maintain accurate, organized data across relevant systems and platforms
- Support data entry needs across teams as required
SEO & Digital Marketing Support
- Maintain and improve SEO performance and organic search visibility
- Follow SEO best practices and keep pace with search engine/algorithm changes
- Partner with the in-house marketing team on digital campaigns and traffic/conversion strategies
Core Technical Skills
- Shopify Theme Development / Online Store 2.0 / Liquid
- HTML, CSS, JavaScript, TailwindCSS, SCSS
- Responsive, mobile-first design
- Git / GitHub, Shopify CLI
- Figma (or similar design tools), strong UI/UX and e-commerce UX sensibility
- General IT troubleshooting (hardware, software, network basics)
Nice-to-Have / Bonus Skills
- TypeScript, React, Preact
- Shopify App Development, Shopify Functions, GraphQL, Shopify Polaris
- Node.js / Express, SQL / ORM (Sequelize, MySQL)
- AWS S3, Handlebars, Bootstrap 5
- Image/video processing (Sharp, ffmpeg)
- Third-party API integrations (Airtable, Google Maps, Nodemailer)
Ideal Candidate
- 2–3+ years of experience in web development, IT support, or a related field
- Comfortable implementing custom features and site customizations independently
- Strong understanding of CSS behavior and cross-browser/platform consistency
- Working knowledge of SEO, digital marketing, and web analytics tools
- Marketing/advertising experience is a big plus