Web Support & Applications Specialist

We are seeking a Website Support & Applications Specialist to support the launch and ongoing operation of our new online collector automobile auction platform. This individual will serve as the primary day-to-day technical resource responsible for monitoring, troubleshooting, maintaining, and enhancing our auction website during its first year of operation.

The ideal candidate is hands-on, detail-oriented, customer-focused, and comfortable working with internal business teams, external development partners, and vendors to ensure a reliable, high-performing online auction experience.

Key Responsibilities

Website Operations & Support

● Monitor the health, availability, and performance of the auction website.

● Troubleshoot and resolve website issues, bugs, and user-reported problems.

● Coordinate with third-party developers and hosting providers to resolve technical issues.

● Perform routine testing before and after releases.

● Monitor site functionality during live auction events and respond quickly to production issues.

Website Maintenance

● Update website content, pages, images, banners, and configuration settings.

● Implement minor website edits and content changes.

● Maintain forms, landing pages, navigation, and other website components.

● Ensure website functionality across major browsers and mobile devices.

User & Technical Support

● Provide technical support for internal users, consignors, bidders, and customer service staff.

● Investigate user account, login, registration, bidding, and payment issues.

● Document support tickets and communicate issue status to stakeholders.

● Develop troubleshooting guides and internal documentation.

Continuous Improvement

● Identify opportunities to improve the customer experience and website usability.

● Implement small enhancements and workflow improvements.

● Assist with testing and deployment of new features.

● Track enhancement requests and prioritize them with business leadership.

Quality Assurance

● Perform regression testing after software updates.

● Verify functionality of new features before production releases.

● Report defects with clear documentation and reproduction steps.

Vendor Coordination

● Serve as the primary liaison with the website development partner(s) - Cyblance and/or Auction

Method

● Escalate issues and monitor progress through resolution.

● Participate in project meetings and release planning.

Qualifications

● 5+ years supporting business websites or web-based applications.

● Experience troubleshooting production web applications.

● Familiarity with Content Management Systems (CMS).

● Understanding of HTML, CSS, and basic JavaScript.

● Experience working with APIs and integrations is a plus.