onsite
Web Platform Support Specialist - bitsinglassca
Software Engineer
Seeking a Web Platform Support Specialist in Pune to provide technical assistance for web platforms. Responsibilities include troubleshooting, issue resolution, and ensuring platform stability using various web technologies.
About the role
Key Responsibilities
- Provide technical support and troubleshooting for web platform issues.
- Diagnose and resolve bugs and performance problems.
- Collaborate with development teams to implement solutions.
- Monitor platform health and performance.
- Document support procedures and resolutions.
- Assist users with platform-related inquiries.
Requirements
- Proven experience in web platform support or a similar technical role.
- Strong understanding of web technologies (HTML, CSS, JavaScript).
- Familiarity with database querying (SQL).
- Experience with REST APIs and web services.
- Excellent problem-solving and communication skills.