Web Platform Support Lead - bitsinglassca

Key Responsibilities

• Lead and manage the technical support team for web platforms.
• Diagnose and resolve complex technical issues reported by users.
• Develop and implement support strategies to improve platform stability and performance.
• Collaborate with development teams to address bugs and implement enhancements.
• Ensure timely and effective resolution of customer inquiries and escalations.
• Train and mentor junior support staff.

Requirements

• Proven experience in technical support for web platforms.
• Strong understanding of web technologies and troubleshooting methodologies.
• Excellent problem-solving and analytical skills.
• Demonstrated leadership or team lead experience.
• Effective communication and interpersonal skills.