The Web Operations Analyst is responsible for supporting the technical execution, system administration, privacy compliance, and ongoing optimization of digital platforms. Key focuses include participating in cross-functional coordination, monitoring website speed, conducting business validation for new features, assisting with critical site incidents, and supporting continuous process improvements. This role contributes to data-driven eCommerce strategies and serves as a capable technical resource for implementing web solutions.
What you'll be doing:
Website Speed Monitoring & Optimization
- Monitors web page design and technical performance specifications, assisting in the optimization of digital assets and underlying code to support an aggressive average load time goal of less than 6 seconds.
- Assists in troubleshooting spikes in website average load time speed and coordinates with cross-functional teams to resolve them.
Cross-Functional Coordination and Collaboration
- Assists in executing technical aspects of maintenance, updates, campaigns, and product launches to ensure tasks are completed within the set timeframe with exceptional quality output.
- Participates in technical meetings, project meetings, and retrospectives to raise challenges and support future changes.
Business Validation & Quality Assurance
- Supports technical business validation activities for newly launched functions and features, ensuring they meet defined business and technical requirements.
- Conducts comprehensive routine technical audits and QA processes to ensure the website is functioning optimally across all technical components and user flows.
Incident Management & Uptime
- Supports the primary operational point of contact during critical site outages, assisting with triage, rapid response protocols, and post-mortem data collection.
- Assists in troubleshooting activities during launch events, helping to identify probable causes and implementing resolutions to technical bugs.
Privacy, Compliance & System Administration
- Assists legal and security teams in executing the technical requirements for data privacy regulations.
- Helps manage user access and permissions for Widen and other relevant platforms, ensuring system security and integrity.
Project Management
- Executes technical tasks for maintenance, updates, campaigns, and product launches mapped out by senior operations team members.
- Helps identify technical risks in small-scale tasks and applies mitigation measures to ensure project success.
Process Improvement
- Identifies efficiency issues and supports the implementation of technical tools or workarounds to improve turnaround times for various website operations tasks.