About the Role
Location: Washington, D.C. Metro Area / National Capital Region (NCR) Work Arrangement: Primarily based at a contractor site within 30 driving miles of downtown Washington, D.C., with onsite support at Department of State facilities as required
Blue Rose Consulting Group is seeking an experienced Web Developer / Portal Developer to design, develop, configure, and enhance web-based and self-service portal solutions supporting a federal customer.
The Web Developer / Portal Developer will focus heavily on ServiceNow Service Portal and self-service capabilities , including user portals, virtual agents, operational dashboards, knowledge applications, automated self-help tools, and notification interfaces. This role will work closely with business stakeholders, UX resources, developers, administrators, and technical leadership to deliver intuitive, secure, and mission-focused digital experiences.
This position requires U.S. citizenship and the ability to obtain and maintain a Secret security clearance .
What you’ll do
- Design, develop, configure, and maintain web-based applications and self-service user portals.
- Develop and customize ServiceNow Service Portal experiences to support customer and end-user requirements.
- Build intuitive self-service capabilities that allow users to quickly access information, request services, and resolve common issues.
- Develop and enhance Virtual Agent experiences, conversational workflows, and automated user-support capabilities.
- Create operational dashboards that provide users and stakeholders with meaningful, actionable information.
- Develop automated self-help tools and interfaces that improve the user experience and reduce manual support requirements.
- Build and maintain knowledge base applications and interfaces that make organizational information easy to find and use.
- Develop automated notification interfaces supporting business processes, service requests, incidents, and other operational workflows.
- Translate business, functional, and user-experience requirements into effective portal and web solutions.
- Analyze user needs to determine appropriate website and portal content, functionality, graphics, performance, and capacity requirements.
- Customize portal pages, widgets, components, navigation, forms, and other user-interface elements.
- Integrate web and portal solutions with ServiceNow applications and other enterprise systems as required.
- Develop responsive interfaces that provide a consistent experience across desktop and mobile devices.
- Collaborate with ServiceNow developers, administrators, business analysts, and technical leads on solution design and implementation.
- Troubleshoot portal functionality, user-interface issues, integrations, and performance concerns.