We're looking for a Software Engineer focused on designing and building scalable technical solutions. This mid level role requires 3+ years of relevant experience.
About the role
Job Posting
Manage change control through triaging service requests & incidents to resolve and/or escalate for bug fixes or enhancement development.
Content publishing, user administration, quality assurance, site audits, reporting and testing.
Audit web content to ensure consistency in messaging, accessibility standards and voice.
Coordinate concurrent operational projects, provides technical guidance and expertise, monitors, expedites, troubleshoots, and reports on the design, development, testing, acceptance, implementation and maintenance of online services on the web.
Coordinate web enhancement work packages, liaison with appropriate technical resources and host vendor, and monitor delivery schedule.
Liaise with all stakeholders, including internal support providers, to ensure that they have made all necessary preparations required for transition to new processes and tools.
Communicate with IT staff and management regarding business unit progress and readiness for changes in technology.
Provide post-implementation and enhancement support services for online services implementations.
Create educational material and facilitates training sessions to educate internal stakeholders about approved web processes and protocols, including staff, managers and elected officials.
Content author support, training and advisory services to the 100+ business unit content contributors; includes reviewing all content, coaching as necessary, and advising on how to optimize content for on-line deployment.
Work closely with business units to integrate service delivery outcomes with enhancement opportunities that make use of web technologies and systems as they digitize service delivery.
Develop comprehensive needs assessments with users, specialists and clients; to define online services requirements, assess risks and contribute to preparation of client business cases, perform costing estimates, estimate resource requirements, and coordinate implementation of deployments.
Continuously review and update the web content governance and management processes.
Active participants as subject matter experts, providing guidance and direction in regular web governance group meetings with business units to prioritize enhancement requests and deployments.
Provide web content expertise in identifying, evaluating and assisting in the implementation of processes and web technologies (COTS, custom developed, etc.) to help solve complex business issues.
Evaluate product, content, and services for accessibility and usability.
May be required to recommend actions and make decisions that would impact the work of other HRM employees (i.e. shutdown of website or other systems).