onsite
Wealth Platform Support Analyst - Evelyn Partners
Software Engineer
Seeking a Wealth Platform Support Analyst in London to provide technical and user support for a financial services platform. Requires strong problem-solving and data analysis skills.
About the role
Key Responsibilities
- Provide first-line technical and user support for the wealth management platform.
- Investigate and resolve user queries and technical issues related to the platform.
- Collaborate with development and business teams to identify and implement solutions.
- Assist with user training and documentation for platform features.
- Monitor system performance and report any anomalies.
- Contribute to the continuous improvement of platform support processes.
Requirements
- Proven experience in a technical support or analyst role, preferably within financial services.
- Proficiency in SQL for data querying and analysis.
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal abilities.
- Familiarity with wealth management platforms is a plus.
Skills
sqlcustomer supportproblem solvingdata analysis