Warehouse Management System Business Analyst II - United States Cold Storage

The Job Details:

The Warehouse Management System Business Analyst II plays a critical role in the evolution and success of US Cold Storage's proprietary Warehouse Management System (WMS), Phenix . Serving as the bridge between warehouse operations, product management, and software development, this role ensures that operational challenges and business requirements are translated into scalable, effective system solutions that drive efficiency across the enterprise.

As a Phenix Business Analyst II, you will work closely with warehouse leaders, operational teams, product owners, and software engineers to analyze workflows, identify opportunities for improvement, and define system capabilities that support complex distribution and fulfillment operations. You will be responsible for gathering and documenting business requirements, refining system behavior, validating solutions, and ensuring development efforts align with operational needs and strategic objectives.

Success in this role requires a strong understanding of warehouse management processes, a passion for problem solving, and the ability to communicate effectively across both technical and operational audiences. You will help shape the future of Phenix by influencing how inventory, receiving, shipping, automation, labor management, and customer service processes are supported within the platform.

Responsibilities:

• Lead and participate in requirements gathering with warehouse operators, internal business units, and third-party integrations
• Document and maintain functional workflows for both existing Phenix modules and new system solutions
• Translate operational processes into clear system behavior, business rules, and data requirements
• Participate as a Scrum team member in sprint ceremonies, stand-ups, and backlog refinement
• Define and refine acceptance criteria in collaboration with Quality Assurance teams
• Manage sprint priorities, Jira backlog, and roadmap alignment
• Perform user acceptance testing (UAT) for delivered features and enhancements
• Provide product demonstrations to stakeholders and user communities
• Act as a liaison between business units and development teams to ensure alignment and clarity

The Job Specifics:

• Location and Department: Camden, NJ — Information Technology - Corporate / Product
• Reports To: Senior Automation Integration Manager
• Travel Amount: Approximately 10-15%
• Job Type: Full-Time, Salaried
• Salary Range: $80,000.00 – $100,000.00 annually, based on experience, qualifications, and skillset

What We Are Looking For:

The Ideal candidate will have or be able to complete the below qualifications.

• Bachelor’s degree in Business, Information Systems, Supply Chain, or related field (or equivalent experience)