remote
Warehouse Help Desk Associate - ALO
Software Engineer
Seeking a Warehouse Help Desk Associate to provide technical support and resolve issues for warehouse operations. Requires strong troubleshooting and customer service skills.
About the role
Key Responsibilities
- Provide first-level technical support to warehouse staff.
- Troubleshoot hardware, software, and network issues.
- Respond to and resolve help desk tickets in a timely manner.
- Escalate complex issues to senior support staff.
- Maintain documentation of support activities and solutions.
- Assist with inventory management of IT equipment.
Requirements
- Proven experience in a help desk or technical support role.
- Familiarity with ticketing systems (e.g., Zendesk, ServiceNow).
- Strong problem-solving and analytical skills.
- Excellent communication and interpersonal abilities.
- Ability to work independently and as part of a team.
Skills
customer supporttroubleshootingticketing systemsinventory managementtechnical support