onsite
Vrbo Onboarding Specialist, VR Partner Solutions - expedia
Software Engineer
Seeking a Vrbo Onboarding Specialist to guide VR partners through platform integration. This role focuses on ensuring a smooth onboarding experience and fostering strong client relationships within the travel technology sector.
About the role
Key Responsibilities
- Manage the end-to-end onboarding process for new Vrbo VR partners.
- Provide training and support to partners on platform features and best practices.
- Build and maintain strong relationships with key stakeholders at partner organizations.
- Troubleshoot and resolve partner issues efficiently to ensure satisfaction.
- Collaborate with internal teams to improve the onboarding experience and product offerings.
- Track and report on onboarding progress and key performance indicators.
Requirements
- Proven experience in customer onboarding, partner management, or client relations.
- Familiarity with SaaS platforms and the travel technology industry.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to manage multiple projects simultaneously and meet deadlines.
- Experience with CRM software and project management tools is a plus.
Skills
customer onboardingclient relationsproject management