remote
VP, ServiceNow ITOM Developer - Jefferies LLC
Software Engineer
Lead enterprise‑wide ServiceNow ITOM initiatives, governing the CMDB, driving automation, and aligning infrastructure, security, and business processes while managing senior stakeholder relationships.
About the role
Key Responsibilities
- Own end‑to‑end CMDB governance, defining CI class models, naming conventions, relationship mappings, and lifecycle processes to serve as the single source of truth for ITSM, ITOM, and security operations.
- Design, develop, and deploy ServiceNow ITOM solutions—including Discovery, Service Mapping, Event Management, and Orchestration—to improve visibility, automation, and compliance across the enterprise.
- Lead cross‑functional technology programs, collaborating with infrastructure, security, and business teams to align ServiceNow capabilities with strategic objectives.
- Conduct CMDB maturity assessments, identify gaps, and implement remediation plans that elevate data quality and operational efficiency.
- Mentor and guide a team of developers and administrators, establishing best practices, code standards, and continuous‑improvement processes.
Requirements
- 10+ years of experience with ServiceNow, including deep expertise in ITOM modules and CMDB architecture.
- Strong understanding of ITIL processes and how they map to ServiceNow workflows.
- Proficiency in JavaScript, REST APIs, and integration techniques for connecting ServiceNow with cloud platforms (e.g., AWS) and third‑party tools.
- Demonstrated ability to manage senior executive stakeholders and drive large‑scale transformation programs.
- Experience leading and developing high‑performing technical teams in a fast‑paced, enterprise environment.
Skills
servicenowitiljavascriptrest apiaws