Systems Engineer
This leader will be responsible for developing organizational strategy, establishing operational metrics, managing budgets, overseeing service delivery models, and building high-performing teams that support the evolving needs of the
OVERVIEW
As the Vice President of Enterprise Technology & Business Operations, you will be an integral member of the Customer Experience and Operations (CXO) leadership team and responsible for leading enterprise technology, business applications, teammate productivity, AI enablement, and shared business services that empower teammates, simplify operations, and accelerate business outcomes across AvidXchange. This role reports to the COO. This position is responsible for the strategy, execution, and continuous improvement of multiple functions supporting internal teammates and operational partners, including Service Delivery, IT Service Management, Asset Management, Enterprise Business Applications, Teammate Productivity and Collaboration Tools, Internal AI Capabilities, and Operational Vendor Management. The Vice President Enterprise Technology & Business Operations will serve as a trusted business partner across the organization and work closely with Technology, Operations, Finance, Legal, Procurement, Product, Engineering, and other business leaders to deliver reliable services, improve business processes, and drive operational efficiencies. This leader will be responsible for developing organizational strategy, establishing operational metrics, managing budgets, overseeing service delivery models, and building high-performing teams that support the evolving needs of the business. The role leads multiple leaders and oversees a blended service delivery model consisting of internal teammates, managed service partners, contractors, and strategic operational vendors.
What You'll Do:
Service Delivery and IT Operations
• Oversee enterprise service delivery functions, including Service Desk operations, Incident Management, Problem Management, Change Management, and Asset Management.
• Govern Key Performance Indicators and operational metrics to drive visibility, accountability, and continuous improvement across service delivery functions.
• Ensure fast, accurate, and reliable delivery of technology services to teammates.
• Monitor and maintain service management processes and operational disciplines to support business needs.
• Provide leadership and oversight for service delivery models that leverage both internal teams and managed service partners.
• Partner with functional leaders to monitor service performance, operational outcomes, and service-level expectations across internal and external delivery teams.
• Evaluate opportunities to optimize service delivery models and sourcing strategies to support business needs, scalability, and operational efficiency.
• Lead strategic capacity planning to support organizational growth and evolving teammate needs.
• Oversee hardware, software, and technology asset lifecycle management programs.
Business Applications and Productivity Solutions
Posted July 24, 2026