Company Overview
Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.
- We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies.
- We provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being.
- We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles.
Organizational Overview
The position would be responsible for entire lifecycle of the engineering workforce in India, which operates around the clock, 24 hours per day, 365 days per year. An ideal candidate will bring an outstanding skill set and experience base in application engineering in financial services Industry, should be able to foster a culture of innovation and collaboration, while maintaining world-class steady state operations.
Role Summary/Purpose
The Vice President – Engineering Leader will provide leadership, vision and direction to the engineering organization to ensure it will contribute to the Synchrony achieving its goals as a critical member of the leadership team. This leader will be responsible for co-developing and executing the technology strategy and partner across engineering team; leading the India workforce. The leader will build and enable a culture that results in a top performing team in partnership with the global technology teams and business leaders.
Key Responsibilities
- Provide leadership, vision and direction to the engineering India organization of ~ 400 to ~500 people and growing, to ensure positive contributions towards the company goals and objectives.
- Support the engineering organizations transformation into AI Assisted Software Engineering. Drive usage of AI tools through learning and engagement.
- Provide Leadership vision for QE Center of Excellence (CoE) and drive enterprise level strategy for quality governance, metrics, adoption, execution, tools and quality assurance.
- Provide Leadership vision for Application support & SRE Team to drive the engineering run operation standardization with vendor partners, implementing resiliency best practices and design patterns across the engineering applications.
- Collaborate with Technology Operations, Infrastructure & Cloud Platform teams and InfoSec team to develop and deliver resiliency and unified SRE dashboards.
- Coordinate leadership across multiple engineering teams that dual-report to their global leadership and the India management team.
- Develop productive relationships with business leaders across the organization to influence solution architecture based on the business requirements.
- Implementing technology strategy in line with the business expectations.
- Strong people management skills – providing direction, monitoring performance, motivating staff and building a positive working environment.
- Developing team’s skills and capabilities to meet the needs of the organization, as well as building on existing recruiting capabilities to address new needs and skills gaps.
- Excellent communication skills – providing verbal and written communication that is outstanding to both direct reports and senior management as well as other stakeholders.
- Manage relationships with major vendors and service providers to ensure they cost-effectively meet the needs of the organization.
- Flexible and adaptable – capable of changing direction where required and showing flexibility to meet new demands.
- Perform other duties and/or special projects as assigned.
- Partner with Technology Leaders in US and India on talent strategies, engagement, and career progression/ pathing.
Required Skills/Knowledge
- Bachelor’s degree in Computer Engineering or related information technology or related field, with a minimum of 15 years experience in technology and application development, 8 of which should be in a senior leadership position.
- Minimum of 5 years engineering background with exposure to Cloud technologies, DevOps, SRE and Quality practices.
- Proven ability to collaborate, build relationships and influence individuals at all levels in a matrix-management environment to ensure that segregation and overlapping roles are identified and coordinated.
- Track record of leading teams that foster a culture of collaboration, demonstrating achievements in a multi-national, regulated, and highly technical and matrixed environment.
Desired Skills/Knowledge
- Results driven, strategic, conceptual, and innovative thinker.
- Strong communication skills with a proven ability to understand key concepts and communicate effectively with technical staff, business stakeholders and senior management.
- Highly analytical, detail-oriented, and strong problem solving with a common-sense approach to resolving problems.
- Strong organizational skills, the ability to perform under pressure and management of multiple priorities with competing demands for resources.
- Strong interpersonal and critical thinking skills.
- Excellent consulting skills and superior ability to develop and maintain effective relationships.
- Data processing, analysis and quality management tools.
- Development and implementation of processes and policies.