onsite
Voice AI Lead Architect - EUROPEAN SOFTWARE SOLUTIONS LIMITED
Software Engineer
Lead the design and implementation of enterprise‑scale Voice AI and conversational platforms on GCP, driving data architecture, pipelines, and analytics to transform contact center operations.
About the role
Key Responsibilities
- Architect end‑to‑end Voice AI and IVR solutions, ensuring seamless integration with existing contact center workflows.
- Design and govern data lakes, streaming pipelines, and analytics frameworks using GCP services such as BigQuery, Pub/Sub, and Dataflow.
- Lead cross‑functional teams to deliver scalable, secure, and high‑performance AI platforms that support real‑time voice processing.
- Define best practices for data governance, quality, and compliance across the voice data lifecycle.
- Mentor and coach engineering staff on emerging Voice AI technologies and cloud architecture patterns.
Requirements
- 12–18 years of enterprise architecture experience with a focus on data and AI platforms.
- Proven track record delivering Voice AI, conversational AI, or contact center transformation programs.
- Deep expertise in GCP data stack, including BigQuery, Pub/Sub, Dataflow, and related services.
- Strong knowledge of data lake design, streaming architectures, and analytics pipelines.
- Excellent communication skills and ability to influence stakeholders at all levels.