Voice AI Lead Architect - Data Architecture - EUROPEAN SOFTWARE SOLUTIONS LIMITED

Key Responsibilities

• Lead onsite Voice AI and Data Architecture initiatives, collaborating with cross‑functional teams to define solution architecture and technical standards.
• Design and implement scalable Voice/Agentic AI pipelines on GCP, ensuring high availability, security, and compliance with banking regulations.
• Develop data strategies that integrate structured and unstructured data sources, enabling intelligent IVR and conversational experiences.
• Act as a trusted advisor to stakeholders, translating business requirements into technical solutions and presenting architecture roadmaps.
• Mentor and guide engineering teams on best practices for Voice AI, data modeling, and cloud deployment.

Requirements

• 10+ years of experience in Voice AI, conversational AI, or related fields, with a strong background in data architecture.
• Proven expertise in designing and deploying solutions on Google Cloud Platform.
• Deep understanding of IVR systems, speech recognition, natural language understanding, and customer engagement strategies.
• Strong analytical, problem‑solving, and communication skills, with the ability to influence senior stakeholders.
• Experience in the banking or financial services sector is highly desirable.