Job Summary: As a Rackspace VMware Cloud Engineer, you’ll work with our Support Teams to troubleshoot various issues, resolve customer issues, provide guidance and recommendations to increase efficiency and reduce customer incidents, develop tooling and processes to drive and improve customer experience, create playbooks, and provide mentoring to the support teams. You’ll have opportunities to take initiative and advise on potential pitfalls that may be encountered and suggest alternatives which may better serve the stability and security of Rackspace virtualization solutions. Work Location:
- If you live near a Rackspace… two days a week onsite and three days remotely.
- If not located near a Rackspace office, you may work fully remotely.
Key Responsibilities:
- Enable optimum organizational efficiency by taking a whole systems approach and thinking across boundaries to identify which polices/processes should be standardized and which should differ. Examine new ideas of solutions, methods, and products to ensure the potential and alignment with departmental and business goals. Be a technical point of escalation to the Cloud Administrators and Engineers within the team, as well as the VMware Operations Team; resolving complex issues, working in collaboration with partners across the business, as required.
- Lead cross-functional business continuity/transformational projects and customer engagements (both technical and non-technical), delivering key objectives for the Organization.
- Advise leadership in setting and executing technological strategies to ensure Rackspace remains head of industry.
- Proactively assess, propose, and implement enhancements to systems, problem management, fleet management, process improvement, reporting, product integration and customer infrastructure.
- Lead Workload/Workforce Management and Optimization related tasks.
- Review technical training for all Rackers supporting Rackspace Supported Cloud Products.
- Coach, mentor and assists Rackers across the business.
- Provide technical expertise underpinning communications targeting a range of stakeholders - from individual contributors to leaders across the business.
- Collaborate and share knowledge with other Engineers.
- Apply expertise to interpret complex technical challenges and recommend improvements to platforms, processes, and services.
Qualifications:
- Bachelor’s degree in computer science or a related technical field. Additional related experience may substitute for the degree requirement.
- 8 years of technical engineering and administration experience with a minimum of 5 - 6 years of experience as a systems administrator.
- 3 years of current commercial experience as a Cloud Engineer working with a high-traffic site.
- Extensive experience with VMware vSphere (ESXi, vCenter lifecycle managem