Virtual Desktop Infrastructure Engineer - Officer - jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Virtual Desktop Infrastructure Engineer - Officer based in India.

This role focuses on delivering secure, reliable, and scalable virtual workspace solutions within a global technology environment. You will support and enhance enterprise-level Virtual Desktop Infrastructure (VDI) platforms while improving end-user digital experiences. The position requires strong expertise in Citrix technologies, Azure Cloud, automation, and infrastructure operations. You will collaborate with global teams, service providers, and stakeholders to ensure operational excellence and platform stability. The role offers the opportunity to contribute to cloud modernization, automation initiatives, and continuous service improvement. You will play a key part in strengthening digital workplace capabilities across a large-scale international environment.

Accountabilities:

The role is responsible for managing and improving enterprise virtual desktop services while ensuring high availability, security, and user satisfaction. The successful candidate will contribute to operational excellence through proactive monitoring, automation, incident management, and continuous improvement initiatives.

• Support global Citrix XenDesktop, XenApp, Azure, and Desktop as a Service (DaaS) environments across multiple regions.
• Provide subject matter expertise across Citrix service delivery, including incident, problem, change, and service management processes.
• Monitor platform availability, capacity, and performance while identifying and addressing potential service issues proactively.
• Maintain structured operational processes aligned with enterprise security standards and service delivery expectations.
• Collaborate with managed service providers and technology vendors to improve platform performance and user experience.
• Support vulnerability management, patching activities, security remediation, and compliance initiatives.
• Participate in major incident response, root cause analysis, and corrective action planning.
• Drive automation and operational efficiency through scripting, monitoring improvements, and self-healing solutions.
• Support change governance activities, including change advisory processes and implementation planning.
• Engage with business stakeholders to understand requirements and enhance digital workplace services.

Requirements:

The ideal candidate brings strong infrastructure experience, hands-on expertise with virtual desktop technologies, and the ability to operate effectively in a global enterprise environment.

• 5+ years of experience in IT infrastructure engineering or related technology roles.