Virtual Chief Information Officer vCIO - Effortless Office

About Us:

Effortless Office partners with our customers to make IT effortless so they can focus on their business. As a Hybrid Managed Services Provider (MSP) with a focus on providing world-class customer experience, we deliver and fully support secure cloud solutions as well as comprehensive managed IT and network services.

About the Role:

The Virtual Chief Information Officer (vCIO) is considered an executive partner and trusted business advisor for a portfolio of clients. This role combines business strategy, financial awareness, and technical understanding to ensure clients receive maximum value from their technology investments. The vCIO is critical in helping clients mitigate risk and increase productivity. The vCIO builds deep knowledge of each client’s operations, workflows, budgets, and long-term goals, enabling proactive and impactful technology consulting. The vCIO also works closely with our internal teams to make sure the client is aligned to business standards through Technology Business Reviews and improvement projects.

Location: Remote

Travel: Occasional travel to client sites (U.S. travel only)

Salary: $90,000 - $110,000 annually

Bonus: This position is bonus eligible

Benefits:

• Health, dental, and vision insurance
• 401K + employer match
• Paid time off and holidays
• Opportunities for career growth and development
• Training and certification support

Responsibilities:

Client Expertise and Strategic Planning

• Obtain and maintain deep knowledge of the client’s business, workflows, and priorities.
• Conduct ongoing discovery of the client’s business model, organizational structure, goals, and challenges.
• Collaborate with clients to map out current vs. desired-state workflows.
• Analyze client business processes and identify areas for improvement through technology.
• Design and maintain a short-term and long-term strategic roadmap profile for each client.
• Assist with onboarding new clients and perform 90-day reviews to ensure successful and correct implementation of services purchased.
• Lead regular strategic review meetings with clients to revisit goals, review IT performance, and refine plans.
• Design and present technology proposals including generating quotes.
• Develops remediation strategies and process improvements to prevent recurring issues/incidents.

Risk and Compliance Oversight

• Work with the Technical Alignment Manager to identify misalignments with EO and industry standards
• Assists with security policies, compliance frameworks (HIPAA, SOC 2, PCI), and business continuity planning.
• Guides cybersecurity strategy (e.g., backup, MFA, endpoint protection).

Change Management & User Adoption

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