Vicidial Dialer and IT support - Excellis IT PVT LTD

Position Vicidial & IT Support Executive Job Responsibilities Manage and maintain VICIdial / ViciBox servers and configurations. Configure and troubleshoot outbound and inbound campaigns. Manage agents, users, extensions, campaigns, call lists and dispositions. Configure SIP/PJSIP, VoIP accounts, trunks and dialer settings. Troubleshoot call-related issues such as no audio, blank calls, failed calls, ringing issues and low answer rates. Monitor Asterisk, SIP channels, call logs and CDR. Configure and troubleshoot CLI, Caller ID and outbound routing. Manage call reports, recordings and campaign performance. Troubleshoot server, network, firewall and connectivity issues. Manage Linux servers, preferably CentOS/AlmaLinux/openSUSE.

Provide desktop and technical support to employees. Troubleshoot Windows PCs, printers, LAN/Wi-Fi and basic hardware issues. Install and configure software, drivers and system updates. Maintain system backups and assist with server monitoring. Coordinate with VoIP providers, hosting providers and IT vendors when required. Maintain proper documentation of IT and Vicidial configurations.